Instant Benefits • Instant Results
SME Manufacturers • Large Manufacturers • Service Centers
Your processes for handling returns and service are as unique as your products and customers.
The unit and fault data to collect, the stages returns and service requests go through, the workflow, the roles of team members, email notifications, and reporting are all very specific to your unique products and the way your team works now.
Not surprisingly, there is no off-the-shelf software that meets your specific needs.
So your teams use excels and emails, or an inadequate, inflexible homegrown system and are frustrated and hope someday some vendor will provide a solution that meets all their specific needs. Meanwhile your customers are also becoming increasingly frustrated.
RenewityRMA is highly configurable so you can define and implement your specific returns and service management system yourself, without any custom programming, in a matter of days.
We have helped over 100 manufactures in many different industries with vastly different product lines implement their dream RMA and service management tracking solution.
Each implementation is unique, and was defined and setup by the service managers themselves with no programming or IT involvement.
Our client’s service teams have seen turnaround times reduced by 5x to 10x, phone calls reduced by 90%, returns reduced by 25%, labor costs reduced, service revenues increased, and the customer experience vastly improved.
Customer Success Stories
Resources
Welcome to the Global Standard for RMA & Service Management Automation
