The RMA Solution

for Device and Product Manufacturers

Why RenewityRMA

100% Configurable
100% Industry-Proven Framework For RMA/Service
100% Configurable Customer Portals
100% Free Client Licensing
100% No-Code Setup
100% Role-Based Access to Data
100% Best for Handling Multiple RMA Processes
100% Designed by and for Device Manufacturers

The Definitive Checklist for Selecting an RMA and Service Management Solution

Download this handy checklist to understand the features most requested in a complete RMA and Service Management solution. Use it to build agreement on what is important to your team, and to compare other vendors.

Are You Looking to Gain

Control

Define and implement your processes for returns management and product service in record time. Have complete visibility and control over your service operations. Monitor, measure and improve your service operations with ease.

RMA Control
Efficient Operations & Excellent Customer Service
Improve the productivity of your product service team and dramatically reduce service times. Setup a customer portal on your website to allow customers to submit RMAs and see their status, enter Tickets, and browse a knowledge base of articles and documents.
Customization & Flexibility
Customize all aspects of the returns and service process – with custom data, screens, roles, stages, workflow, automation and reporting. Implement one or many processes for different types of RMAs or different product lines and change and refine them anytime, without coding.

Book a Demo

Want to see RenewityRMA in Action?

Your Custom Solution – without programming

We have helped many manufacturing companies in different industries with very different product lines define and implement their specific returns and service management tracking solutions. Each implementation is unique and was setup by the service managers themselves in record time, with no coding required, or dedicated IT resources. Service teams have seen service turnaround times reduced by 5 to 10 times, service-related phone calls and emails reduced by 90%, the number of returns reduced by over 25%, and ROI of over 10 times, realized in weeks.

Pricing

SME

Base Price
$299 / month
Includes
3 Licenses
Extra License
$69 / month
Functionality
Full
Training
Online KB , Training Videos, In-Person Training
Turn-Key Setup
N/A
Technical Support
Email + Phone
Other
N/A

Enterprise

Base Price
$990 / month
Includes
10 Licenses
Extra License
$99 / month
Functionality
Full + API
Training
SME + Process Consulting
Turn-Key Setup
Available
Technical Support
SME + Dedicated Account Manager
Other
White Label, SSO, Integrations

Some of Our Customers

 
 

What Our Customers are Saying

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My company was able to create several custom processes for several different service and manufacturing facilities.

Rob Raiano
Chroma
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I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.

Michael Klein
Senior Systems Engineer
Trans IT Solutions
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What’s really cool about Renewity is it's totally customizable. The customer is in total control to make adjustments to the software to meet the company’s specific needs as the company grows. We have been able to double the profits in our RMA service program.

Stephen Witek
QC/Service Manager
Cary Audio
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Provides the tools to manage the complete life cycle of returns.

Michael David
President/CFO
LTS Scale
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RenewityRMA has given us the means to communicate, track and maintain all the return processes within our company. Where there wasn’t a way to oversee the system from beginning to end, we now have a highly effective digital trail to follow. It has improved our efficiency, accountability, and cost-effectiveness in ways that we didn’t even foresee before the system was integrated into our returns processes.

John Robinson
Information Specialist
Morbark
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At Digital Monitoring Products have been using the Renewity RSM solution for two years now and couldn’t be happier with our decision.  Within the first year, we had realized an 80% reduction in our process cycle time, and a greater than 5X return on investment through reduced labor and material costs.  In addition, the freedom that the system gives us in terms of customization, and control of inputs, notifications, etc. is very powerful. The level of visibility that the system affords our customers has been a giant step forward for us as well. I would highly recommend the Renewity solution to anyone who is not satisfied with their current RSM process.

Lee Scanlon
Director, Corporate Quality
Digital Monitoring Products
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Renewity really has thought of everything. The easy-to-use RenewityRMA RMA & Service Management Automation software and its powerful features have truly made organizing RMAs a breeze. Unmatched support and 5-star customer service made setting up the software a quick and easy process. Customers love the online portal, which has dropped unnecessary calls down to a minimum. Whether you have a small amount of RMAs or huge quantities, Renewity has the one and only RMA management software you’ll ever want.

Brian Womack
Associate IT Support Technician
Parsons Corporation
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With RenewityRMA we didn’t have to change our process to fit the software, we easily configured the software to fit our process. Renewity is probably the most flexible RMA and service management solution on the market without the need of custom programing.

Joachim Raber
Director Global Service
Ametek EDAX