Streamline your Unique Processes for RMA and Service Management in Less than a Month – without coding
Reduce labor costs, cut service times, get better visibility and control, and improve customer satisfaction to make service profitable and a competitive advantage.
The Complete Checklist to Selecting an RMA and Service Management Software Solution
Download this interactive checklist to understand the capabilities and features most needed in an RMA and Service Management solution. Use it to build consensus on what is important to your team and other stakeholders, and as a benchmark to compare other approaches.
Some of our Customers
RenewityRMA delivers by providing you:
Define and implement your unique processes for returns management and product service, yourself, in record time. Have complete visibility and control over your service operations and ensure defined processes and tasks are followed on each RMA and service request. See the real-time status of all RMAs and service with complete audit trails on all team activity. Monitor, measure and improve your service operations with ease.
RenewityRMA is a highly customizable product that puts all of the power of the system in your control.“
Lee Scanlon, Digital Monitoring Products – Director, Corporate Quality
“Provides the tools to manage the complete life cycle of returns….”
Michael David, LTS Scale – President/CFO
Efficient Operations & Customer Portal
Improve the productivity of your product service team and reduce service times with team collaboration and effective tracking of work. Setup a customer portal on your website to allow customers to submit RMAs and see their status, enter Tickets, and view a Knowledge Base. Your service team will find more joy in their work, as they eliminate admin and repetitive tasks through automation and customer self-service.
“We have been able to double the profits in our RMA service program.”
Stephen Witek (Cary Audio) – QC/Service Manager
“I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.”
Michael Klein (Trans IT Solutions) – Senior Systems Engineer
Customization & Flexibility
Customize all aspects of the returns and service process – with a totally configurable and industry-proven platform for tracking service that includes custom data, screens, roles, stages, workflows and automation. Implement multiple processes for different types of RMAs or different product lines and change them anytime.
“What’s really cool about Renewity is its totally customizable. The customer is in total control to make adjustment to the software to meet the company’s specific needs as the company grows.”
Stephen Witek (Cary Audio) – QC/Service Manager
“My company was able to create several custom processes for several different service and manufacturing facilities…”
Rob Raiano (Chroma USA)
Your processes for handling returns and service are as unique as your products and customers.
We have helped over 100 manufacturing companies in many different industries with vastly different product lines implement their specific RMA and service management tracking solutions.
Each implementation is unique and was defined and setup by the service managers themselves with no programming or IT involvement.
Our client’s service teams have seen service turnaround times reduced by 5x to 10x, phone calls and emails reduced by 90%, warranty returns reduced by 25%, and ROI of over 10x realized in weeks.
The Perfect Solution For
With RenewityRMA we didn’t have to change our process to fit the software, we easily configured the software to fit our process. Renewity is probably the most flexible RMA and service management solution on the market without the need of custom programing.
Renewity really has thought of everything. The easy to use RenewityRMA RMA & Service Management Automation software and its powerful features, has truly made organizing RMAs a breeze. Unmatched support and 5-star customer service made setting up the software a quick and easy process. Customers love the online portal, which has dropped unnecessary calls down to a minimum. Whether you have a small amount of RMAs or huge quantities, Renewity has the one and only RMA management software you’ll ever want.
Digital Monitoring Products (DMP) has been using Renewity’s RMA & Service Management Automation Solution now for two years—we couldn’t be happier with our decision. Within the first year, we realized an 80% reduction in our process cycle time, and a greater than 5X return on investment through reduced labor and material costs. In addition, the freedom that the system gives us in terms of customization and control of inputs, notifications, etc., is very powerful.
RenewityRMA has given us the means to communicate, track and maintain all the return processes within our company. Where there wasn’t a way to oversee the system from beginning to end, we now have a highly effective digital trail to follow. It has improved our efficiency, accountability and cost effectiveness in ways that we didn’t even foresee before the system was integrated into our returns processes.