Are you Looking for:
Control over Your Workflows and Data
Define and implement your processes for returns management and product service in record time. Have complete visibility and control over your service operations. Monitor, measure and improve your service operations with ease.
Ready-Made Complete PLS templates for after-sales support
The RMA Template provides a full Client Portal and Agent Portal all built and ready to go
Clients can:
Enter and View the status of their RMAs,
Submit Tickets and view Agents responses,
See their Registered Products and Warranty Status,
Browse a Support Knowledge Base
Agents can:
Manage Companies and Clients,
Manage RMAs
with worflows for repair, recaibartion, credit,
and advance replacements returns
Manage Tickets,
Manage a Serial Number Table,
Manage a Parts Table,
Manage a Labor Table,
Manage Spare Parts Inventory,
Manage Multiple Return Depot Locations,
Manage Agents Roles,
Manage Registered Products, and
Build Knowledge Base of Support articles
100% No-Code Configurability
The Definitive Checklist for Selecting an RMA and Service Management Solution
Download this handy checklist to understand the features most requested in a complete RMA and Service Management solution. Use it to build agreement on what is important to your team, and to compare other vendors.
Your Custom Solution – without programming
We have helped many device manufacturing companies in different industries with very different product lines define and implement their specific returns and service management tracking solutions. Each implementation is unique and was defined and implemented by the service managers in record time, with no coding required. Service teams have seen service turnaround times reduced by 5 to 10 times, service-related phone calls and emails reduced by 90%, the number of returns reduced by over 25%, and ROI of over 10 times, realized in weeks.
