Streamline your Processes for Returns Management and Product Service in Less than a Month. Stop using Excels, Access, and ERP systems to track and manage the work of your service team.
Get software designed specifically for your product service team. Improve the customer experience and increase the efficiency and productivity of service with RenewityRMA.
The Definitive Checklist for Selecting an RMA and Service Management Solution
Download this handy checklist to understand the features most requested in a complete RMA and Service Management solution. Use it to build agreement on what is important to your team, and to compare other vendors.
Some of our Customers
RenewityRMA delivers by providing you:
Control
Define and implement your processes for returns management and product service in record time. Have complete visibility and control over your service operations. Monitor, measure and improve your service operations with ease.
RenewityRMA is a highly customizable product that puts all of the power of the system in your control.“
Lee Scanlon, Digital Monitoring Products – Director, Corporate Quality
“Provides the tools to manage the complete life cycle of returns….”
Michael David, LTS Scale – President/CFO
Efficient Operations & Customer Portal
Improve the productivity of your product service team and dramatically reduce service times. Setup a customer portal on your website to allow customers to submit RMAs and see their status, enter Tickets, and browse a knowledge base of articles and documents.
“We have been able to double the profits in our RMA service program.”
Stephen Witek (Cary Audio) – QC/Service Manager
“I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.”
Michael Klein (Trans IT Solutions) – Senior Systems Engineer
Customization & Flexibility
Customize all aspects of the returns and service process – with custom data, screens, roles, stages, workflow, automation and reporting. Implement one or many processes for different types of RMAs or different product lines and change and refine them anytime, without coding.
“What’s really cool about Renewity is its totally customizable. The customer is in total control to make adjustment to the software to meet the company’s specific needs as the company grows.”
Stephen Witek (Cary Audio) – QC/Service Manager
“My company was able to create several custom processes for several different service and manufacturing facilities…”
Rob Raiano (Chroma USA)
We have helped many manufacturing companies in different industries with very different product lines define and implement their specific returns and service management tracking solutions.
Each implementation is unique and was setup by the service managers themselves in record time, with no coding required, or dedicated IT resources.
Service teams have seen service turnaround times reduced by 5 to 10 times, service-related phone calls and emails reduced by 90%, the number of returns reduced by over 25%, and ROI of over 10 times, realized in weeks.
