Streamline your Processes for Returns Management and Product Service in Less than a Month. Stop using Excels, Access, and ERP systems to track and manage the work of your service team.

Get software designed specifically for your product service team. Improve the customer experience and increase the efficiency and productivity of service with RenewityRMA.

Note: The data, states and workflows shown in these screenshots is demo purposes only. You will be able to configure the data, states and workflow completely differently to meet your specific needs.

The Definitive Checklist for Selecting an RMA and Service Management Solution

Download this handy checklist to understand the features most requested in a complete RMA and Service Management solution. Use it to build agreement on what is important to your team, and to compare other vendors.

Some of our Customers

 
 

RenewityRMA delivers by providing you:

Control-02

Control

Define and implement your processes for returns management and product service in record time. Have complete visibility and control over your service operations. Monitor, measure and improve your service operations with ease.

RenewityRMA is a highly customizable product that puts all of the power of the system in your control.“
Lee Scanlon, Digital Monitoring Products – Director, Corporate Quality
“Provides the tools to manage the complete life cycle of returns….”
Michael David, LTS Scale – President/CFO

Efficient Operations & Customer Portal 

Improve the productivity of your product service team and dramatically reduce service times. Setup a customer portal on your website to allow customers to submit RMAs and see their status, enter Tickets, and browse a knowledge base of articles and documents.

“We have been able to double the profits in our RMA service program.”
Stephen Witek (Cary Audio) – QC/Service Manager
“I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.”
Michael Klein (Trans IT Solutions) – Senior Systems Engineer
Efficient Operations & Customer Portal-03

Customization & Flexibility-04

Customization & Flexibility

Customize all aspects of the returns and service process – with custom data, screens, roles, stages, workflow, automation and reporting. Implement one or many processes for different types of RMAs or different product lines and change and refine them anytime, without coding.

“What’s really cool about Renewity is its totally customizable. The customer is in total control to make adjustment to the software to meet the company’s specific needs as the company grows.”
Stephen Witek (Cary Audio) – QC/Service Manager
“My company was able to create several custom processes for several different service and manufacturing facilities…”
Rob Raiano (Chroma USA)

We have helped many manufacturing companies in different industries with very different product lines define and implement their specific returns and service management tracking solutions.

Each implementation is unique and was setup by the service managers themselves in record time, with no coding required, or dedicated IT resources.

Service teams have seen service turnaround times reduced by 5 to 10 times, service-related phone calls and emails reduced by 90%, the number of returns reduced by over 25%, and ROI of over 10 times, realized in weeks.

Renewity is for

Service Teams

Quality

These Kinds of Companies

RenewityRMA explained

With RenewityRMA we didn’t have to change our process to fit the software, we easily configured the software to fit our process. Renewity is probably the most flexible RMA and service management solution on the market without the need of custom programing.

Joachim Raber - Director Global Service, Ametek EDAX

Renewity really has thought of everything. The easy to use RenewityRMA RMA & Service Management Automation software and its powerful features, has truly made organizing RMAs a breeze. Unmatched support and 5-star customer service made setting up the software a quick and easy process. Customers love the online portal, which has dropped unnecessary calls down to a minimum. Whether you have a small amount of RMAs or huge quantities, Renewity has the one and only RMA management software you’ll ever want.

Brian Womack - Associate IT Support Technician, Parsons Corporation

Digital Monitoring Products (DMP) has been using Renewity’s RMA & Service Management Automation Solution now for two years—we couldn’t be happier with our decision. Within the first year, we realized an 80% reduction in our process cycle time, and a greater than 5X return on investment through reduced labor and material costs. In addition, the freedom that the system gives us in terms of customization and control of inputs, notifications, etc., is very powerful.

Lee Scanlon - Director, Corporate Quality, Digital Monitoring Products, Springfield, Missouri

RenewityRMA has given us the means to communicate, track and maintain all the return processes within our company. Where there wasn’t a way to oversee the system from beginning to end, we now have a highly effective digital trail to follow. It has improved our efficiency, accountability and cost effectiveness in ways that we didn’t even foresee before the system was integrated into our returns processes.

John Robinson - Morbark Information Specialist

Ready to get started? Or any questions?

Welcome to the Global Standard for RMA & Service Management Automation