For Quality Teams
To ensure high-quality products, achieve compliance, and meet your brand promise on product quality, you require a 360-degree view of product quality both before and after the sale.
RenewityRMA Return Merchandise Authorization (RMA) and Service Management Automation – RSM
In addition, to deliver an excellent customer experience, returns and service management (RSM) processes need to ensure complete and accurate collection of fault data and quality issues on all products post-sale. This critical data is needed to quickly address quality issues to reduce warranty returns and maintain brand reputation.
Quality Management
To add to the complexity, in addition to ensuring high-quality products that deliver the intended performance, you must also ensure they pass ISO audits and comply with government regulations, all while ensuring accountability for service costs and billings to customers.
Our RMA & Service Management Automation solution, RenewityRMA, will give you the 360-degree view of product quality you need—not just during the manufacturing process, but also after the sale—ensuring you deliver a superior customer experience. RenewityRMA will also enable you to pass ISO audits and to be consistently in compliance with ISO and government regulatory requirements.
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Quality for Lifecycle of the Product
Our unique return merchandise authorizations (RMA) and RSM solution consistently delivers a high-quality product that meets all the customer’s requirements and expectations throughout the full lifetime use of the product by the customer.
Over RMAs Processed to Date
%
Increase in Turn Around Time
%
Increase in Service Revenue
%