RenewityRMA Return Merchandise Authorization (RMA) and Service Management Automation – RSM

RenewityRMA’s powerful and flexible return merchandise authorization (RMA) and Service Management solution will enable you to successfully and quickly set up your unique workflows and data to deliver exceptional product service—essential in today’s customer-focused organizational climate.

Renewity’s RMA & Service Management Automation solution is fully configurable by the service manager—- Without the need for programming or IT resources. Therefore, you can define and implement a personalized system configured to exactly how your service team works. We provide the training and expert advice and support needed to set up your unique RSM solution.

RenewityRMA will help you to:

  • Define and implement process
  • Ensure all team members follow approved processes
  • Have total visibility and control and audit
  • Reduce turnaround times
  • Automate communications with customers and internal teams
  • Streamline service and repair operations

With RenewityRMA, customers have achieved up to a 66% decrease in turnaround times, a 90% reduction in phone calls and emails to service staff, and up to a 25% reduction in product returns.

Contact us to learn how RenewityRMA can ensure your service team delivers a superior customer experience.

Over RMAs Processed to Date
Increase in Turn Around Time
Increase in Service Revenue
Customer Portal Satisfaction

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Check out our new product – TeamTracks