OrkestraST Return Merchandise Authorization (RMA) and RSM solution
Orkeztra’s powerful and flexible return merchandise authorization (RMA) and RSM solution will enable you to successfully and quickly set up your unique workflows and data to deliver exceptional product service—essential in today’s customer-focused organizational climate.
Renewity’s service team automation solution is fully configurable by the service manager—without the need for programming or IT involvement. Therefore, you can define and implement a personalized system configured to exactly how your service team works. We provide the training and expert support needed to set up your unique RMA and RSM solution.
OrkeztraST will help you to:
- Define and implement process
- Reduce turnaround times
- Automate communications with customers and internal teams
- Streamline service and repair operations
With OrkeztraST, customers have achieved up to a 66% decrease in turnaround times, a 90% reduction in phone calls and emails to service staff, and up to a 25% reduction in product returns.
Contact us to learn how OrkeztraST can ensure your service team delivers a superior customer experience.