OrkestraST Return Merchandise Authorization (RMA) and RSM solution

Orkeztra’s powerful and flexible return merchandise authorization (RMA) and RSM solution will enable you to successfully and quickly set up your unique workflows and data to deliver exceptional product service—essential in today’s customer-focused organizational climate.

 

Renewity’s service team automation solution is fully configurable by the service manager—without the need for programming or IT involvement. Therefore, you can define and implement a personalized system configured to exactly how your service team works. We provide the training and expert support needed to set up your unique RMA and RSM solution.

OrkeztraST will help you to:

  • Define and implement process
  • Reduce turnaround times
  • Automate communications with customers and internal teams
  • Streamline service and repair operations

With OrkeztraST, customers have achieved up to a 66% decrease in turnaround times, a 90% reduction in phone calls and emails to service staff, and up to a 25% reduction in product returns.

Contact us to learn how OrkeztraST can ensure your service team delivers a superior customer experience.

Book Your
Discovery Call

In just 15 minutes our team can help identify your challenges, and show you how we can immediately improve your RMA and Service Management.

1-888-234-6729

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Over RMAs Processed to Date
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Increase in Turn Around Time
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Increase in Service Revenue
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Customer Portal Satisfaction