For Service Teams
Without an automated returns and service management (RSM) process, it is difficult to deliver a superior and consistent customer experience.
Renewity’s powerful and flexible return merchandise authorization (RMA) and Service Management solution will enable you to successfully and quickly set up your unique workflows and custom data to deliver exceptional product service—essential in today’s customer-focused organizational climate.
Easily Configured by Yourself
Renewity’s RMA & Service Management solution is fully configurable by the service manager—without the need for programming or IT resources. Therefore, you can define and implement a personalized system configured to exactly how your service team works. We provide the training and expert advice and support needed to set up your unique RSM solution and a comprehensive RMA Template to get you started quickly.
Proven Benefits
Renewity’s RMA solution will help you to:
- Define and implement process
- Ensure all team members follow approved processes
- Have total visibility and control and audit
- Reduce turnaround times
- Automate communications with customers and internal teams
- Streamline service and repair operations
With Renewity, customers have achieved up to a 66% decrease in turnaround times, a 90% reduction in phone calls and emails to service staff, and up to a 25% reduction in product returns.
Over RMAs Processed to Date
%
Increase in Turn Around Time
%
Increase in Service Revenue
%