TERMS OF SERVICE For the FREE TRIAL EDITION of TEAMTRACKS

These Terms of Use of the TeamTracks Service (the “Terms” or “Agreement”) constitute a legal contract governing the use of the TeamTracks Service owned by Renewity Systems Inc., a Province of Ontario, Canada corporation, with commercial address at 329 March Road, Suite 207, Kanata, Ontario, Canada (“Renewity”).

This Agreement describes the terms and conditions pursuant to which Renewity will make its proprietary TeamTracks Service available to the Customer (“Customer”) for the purpose of Customer conducting a free trial during the free trial term.

The Customer accepts and agrees to the terms of these Terms by (i) clicking on a box indicating acceptance when signing up for the TeamTracks Free Trial on the TeamTracks website. or (ii) using the TeamTracks Service during the TeamTracks Free Trial Term.

BY ACCEPTING THESE TERMS, THE CUSTOMER REPREENTS THAT THEY HAVE FULL POWER TO CONTRACT AND TO BIND THE LEGAL ENTITY OR ENTITY THEY REPRESENT, OBLIGING IT TO COMPLY WITH THESE TERMS. IF YOU DO NOT AGREE OR DO NOT HAVE AUTHORITY TO BIND THE COMPANY OR ENTITY, DO NOT ACCEPT THESE TERMS OR ACCESS/USE THE TEAMTRACKS SERVICE.

  • DEFINITIONS AND INTERPRETATION5

       Definitions. For the purposes of this Agreement, in addition to the capitalized terms defined elsewhere in this Agreement, the following terms shall have the following meanings:

 “Affiliate” means any corporation or other legal entity that such party directly or indirectly controls, is controlled by, or is under common control with. In this context, a party “controls” a corporation or other entity if it or any combination of it and/or its Affiliates owns more than fifty percent (50%) of the voting rights for (i) the board of directors, or (ii) other mechanism of control for such corporation or other entity;

 “Confidential Information” has the meaning given in Section 6.1;

 “Customer Systems” means the Customer’s systems including those which are configured for or integrated with the TeamTracks Service to enable the provision of the services.

“Documentation” means user guides and reference materials for the TeamTracks Service;

“End Users(s)” means individuals or entities who are entitled to use the TeamTracks Service by the Customer under this Agreement for internal business use and not for re-sale.

“Intellectual Property” means all rights in any invention, discovery, improvement, utility model, patent, copyright, trademark, industrial design or mask work right, and all rights of whatsoever nature in computer software and data, Confidential Information, trade secrets or know-how and all intangible rights or privileges of a nature similar to any of the foregoing, in every case in any part of the world whether or not registered, and shall include all rights in any applications and granted registrations for any of the foregoing rights;

“Personally Identifiable Information (PII) Sensitive Data”.  For purposes of this Agreement, “PII Sensitive Data” shall include an individual person’s credit and offline debit card numbers, PINs, bank account numbers, taxpayer identification numbers, social security numbers, passport numbers, driver’s license or state- or federal-issued identification numbers, employee benefit account numbers,  and individually identifiable information regarding past, present, or future physical or mental health or condition of an individual including such individual’s medical history, medical treatments, or diagnosis by a health care professional. PII Sensitive data does not include person’s name, email address, and physical address, and account username and password.

“Professional Services” means consulting, custom development and other services which may be requested and agreed by the parties in an executed SOW;

“TeamTracks Service” means the core TeamTracks Software as a Service (SaaS) offering made available on a subscription-basis through Renewity’s proprietary SaaS technology and platform;

“Services” means the TeamTracks Service together with Support Services and Professional Services (if applicable);

“SOW” or “Statement of Work” means a statement of work for Professional or such other work order as the parties agree in writing;

“Support Services” means any services and features provided by Renewity in support of the TeamTracks Service as further described in Section 3 and in Schedule C;

“Term” has the meaning given in Section 7.1;

“Third Party Software” has the meaning given in Section 2.7; and

“Website” means any URL as indicated by Renewity from time to time where information and access to the TeamTracks Service is available.

Schedules. The following schedules form an integral part of this Agreement:

Schedule A      –           Service Description

Interpretation.  Any agreement or schedule referred to in this Agreement means such agreement or schedule as amended, supplemented and modified from time to time to the extent permitted by the applicable provisions thereof and by this Agreement. References to any statute or regulation means such statute or regulation as amended at the time and includes any successor statute or regulation. Unless otherwise stated, references to recitals, articles, sections, paragraphs, schedules and exhibits shall be references to recitals, articles, sections, paragraphs, schedules and exhibits of this Agreement. The division of this Agreement into sections and the insertion of headings are for convenience of reference only and are not to affect the construction or interpretation of this Agreement. Unless otherwise specified, words in the singular include the plural and vice versa and words in one gender include both genders. The parties agree that this Agreement will be fairly interpreted in accordance with its terms without any strict construction in favor of or against either party and that ambiguities shall not be interpreted against the party that drafted the relevant language.

  • LICENSE TERMS
  • Implementation Services. Customer is responsible for all activities that occur in its accounts and for maintaining the security and confidentiality of any login details to such accounts

 Term License. Renewity hereby grants to Customer a non-exclusive, non-transferable internal license to use and access the Website and user interface for the purpose of using the TeamTracks Service during the TeamTracks Free Trial Term. Customer shall be entitled to use the functionality provided in the free trial for the number of End Users indicated in Schedule B. On creation of Customer’s account, Customer will be able to create Customer’s own login details enabling direct access to its Services for multiple levels of access by End Users.

  • License Restrictions. All access to software is licensed; not sold. Customer shall use the Services solely as contemplated in this Agreement and shall not license, sublicense, sell, resell, lease, transfer, assign, distribute, time share or otherwise make the TeamTracks Service available to any third party. Customer shall not: (a) modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on the TeamTracks Service; (b) circumvent any user limits or other use restrictions that are built into the TeamTracks Free Trial Services; (c) access the Services in order to (i) build a competitive product or services; or (ii) copy any ideas, features, functions or graphics of the TeamTracks Service.

 Restrictions on Use of the Services. Customer shall not (a) use, or permit the use of, the Services for an illegal purpose, criminal offence, intellectual property infringement, harassment (including annoying or offensive transmissions), or in a manner that would cause interference with network operations; (b) resell, remarket, transfer or share the Services or receive any charge or other benefit for the use of the Services; attempt to bypass Renewity ’s network, or re-arrange, disconnect, remove, repair or otherwise interfere with any Services or facilities; or (c) remove any proprietary notices, labels, or marks from the Renewity technology or modify, alter, or deface any of the trademarks, servicemarks, or other intellectual property made available through the Services nor use any of the foregoing except for the specific purpose for which such intellectual property is made available to Customer.

 Lawful purposes. Customer will at all times meet Customer’s obligations hereunder, as well as any and all laws, regulations and policies that may apply to the use of the Services in Customer country, including applicable rules that govern the export or import of software and laws relating to collection and use of personal information. Customer agrees to use the Services solely for lawful purposes only. In this respect Customer may not, without limitation (i) use the Services to manage any illegal operations, (ii) use any type of spider, virus, worm, trojan-horse, time bomb or any other codes or instructions that are designed to distort, delete, damage or disassemble the technology underlying the Services, (iii) send any unsolicited commercial communication not permitted by applicable law; or (iv) endanger any part of any system or Internet connection of Renewity or any third party through Customer use of the TeamTracks Service.

 Third Party Software. The technology underlying the Renewity Teams Service may incorporate and embed software and other technology owned and/or controlled by third parties. Any such third party software or technology that is incorporated in the Renewity Technology falls under the scope of this Agreement. Such third party software is licensed; not sold and will be provided to Customer on the license terms of this Agreement unless additional or separate license terms apply as indicated at the time of account access.

  • TEAMTRACKS SERVICE TERMS.
    • Provision of TeamTracks Service. Conditioned on the terms and conditions of this Agreement Renewity shall make the TeamTracks Service available to Customer during the Term of the Free Trial of TeamTracks.
    • Restrictions On the Free Trial Edition of TeamTracks. The Free Trial Edition of TeamTracks has the full functionality of the Standard Edition of TeamTracks with the following exceptions:
      • The maximum number of Admin Licenses is 1.
      • The maximum number of Agent Licenses is 3.
      • The maximum number of records that can be added by Customer to each Track is 500 during the TeamTracks Free Trial term.
    • General Service Warranties. Renewity represents and warrants that during the Free Trial Term (i) it will provide the Services in a manner consistent with general industry standards reasonably applicable to the provision thereof. For greater certainty, Renewity does not warrant that Customer’s use of the TeamTracks Service will be error-free or uninterrupted.
    • Renewity Responsibilities. Renewity shall use commercially reasonable efforts to (i) maintain the security and integrity of the TeamTracks Service and the Customer Data; and (ii) make the TeamTracks Service available twenty-four (24) hours a day, seven (7) days a week, except for: (a) planned downtime; or (b) any unavailability caused by a force majeure event (see further section 13.1).
  • SUPPORT AND PROFESSIONAL SERVICES
  • Support, Maintenance and Hosting. Renewity shall provide basic maintenance and hosting during the TeamTracks Free Trial Term.
  • Technical Support: During the Free Trail Customer can report any bugs they find via email to su*****@te*********.com. Support Terms are described in section 9 and Schedule C.
  • Professional Services. Professional Services are not available for the TeamTracks Free Trial.
  • PROPRIETARY RIGHTS, DATA TERMS AND CONFIDENTIALITY.
  • Exclusive Ownership. Except for the rights and licenses granted in this Agreement, Customer acknowledge and agrees that any and all intellectual property rights to or arising from the software and technology used to provide the TeamTracks Service are and shall remain the exclusive property of Renewity and its licensors. Nothing in this Agreement is intended to transfer any such Intellectual Property rights to, or to vest any such intellectual property rights in, Customer. Customer is only entitled to the limited use of the intellectual property rights granted to Customer in this Agreement. Customer will not take any action to jeopardize, limit or interfere with Renewity’s intellectual property rights. Any unauthorized use of Renewity ‘s intellectual property rights is a violation of this Agreement as well as a violation of intellectual property laws and treaties, including without limitation copyright laws and trademark laws.
  • Customer Data. Customer owns and retains ownership of all content Customer provides, stores and processes through the TeamTracks Service including configuration data (“Customer Data”). Customer agrees that it will not collect and store “PII Sensitive Data” in their TeamTracks database without the written approval of Renewity. Customer hereby grants Renewity a worldwide, royalty-free, and non-exclusive license during the term of this Agreement to access Customer Data in order to provide the Services, including storing, hosting and management of such content. Customer understands that Renewity, in performing the required technical steps to provide the Services, may (a) transmit or distribute Customer Data over various public or private networks and in various media; and (b) make such changes to Customer Data as are necessary to conform and adapt that Customer Data to the technical requirements of connecting networks, devices, Services or media. Customer represents and warrants to Renewity that Customer has all the rights, power and authority necessary to grant the above content license and that use of the Customer Data in the manner contemplated will not breach the rights of any third party.
  • Suggestions. Renewity shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable, perpetual, unrestricted license to use and/or incorporate into its products, services and business any suggestions, enhancement requests, recommendations or other feedback provided by Customer relating to the operation of the Services.
  • CONFIDENTIALITY
    • Definition of Confidential Information. As used herein, “Confidential Information” means all confidential and proprietary information of a party (the “Disclosing Party”) disclosed to the other party (the “Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including the Customer Data, the Software, business and marketing plans, technology and technical information, product designs, and business processes. Confidential Information shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) was independently developed by the Receiving Party without breach of any obligation owed to the Disclosing Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.
    • The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, except with the Disclosing Party’s prior written permission. Each party agrees to protect the confidentiality of the Confidential Information of the other party in the same manner that it protects the confidentiality of its own proprietary and confidential information of like kind (but in no event using less than reasonable care).
    • Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.
    • If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of confidentiality protections contained in this Agreement, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies may be inadequate.
  • TEAMTRACKS FREE TRIAL TERM
    • Free Trial Term. The TeamTracks Free Trial Term will commence on the date of Customer entering into this agreement and last for 30 days.
    • Licensing During Free Trial Term. Renewity will provide 1 Admin and 3 Agent licenses to Customer during the Free Trail Term.
    • End of Free Trial Term. At the end of the Free Trial Term, Customer may choose to enter into an Agreement with Renewity to purchase either the Standard Edition or Enterprise Edition of TeamTracks. If so, then all Customer Data (including all process configuration data) entered by Customer during the Free Trial Term will be kept and made available in the purchased Standard Edition or Enterprise Edition for the Customer in their database.

Deletion of Customer Data. If Customer does not enter into an Agreement with Renewity to purchase the Standard Edition or Enterprise Edition of TeamTracks within 30 days from the end of the Free Trial Term, all Customer Data will be deleted by Renewity at a date that is after 30 days from the end of the Free Trail Term.

  • CHANGES TO SOFTWARE AND SERVICES
    • Changes to Renewity Technology. Renewity may alter, update or upgrade the Renewity Technology from time to time. Updates and upgrades will be processed automatically.
  • SUPPORT AND MAINTENANCE
    • Technical Support. Renewity will provide basic technical support for the TeamTracks Service during the TeamTracks Free Trial Term at its discretion via email and phone as described in Schedule C, and will (i) use commercially reasonable efforts to make the TeamTracks Service available except for: (a) planned downtime, or (b) any unavailability caused by circumstances beyond Renewity’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Renewity employees), or Internet services provider failures or delays, and (iii) provide the Services only in accordance with applicable laws and government regulations.
    • Configuration Support. Technical Support does not include configuration support for the Customer’s specific configuration and processes.
  • LIABILITY PROVISIONS
    • NO WARRANTIES. RENEWITY CANNOT GUARANTEE THAT THE SERVICES WILL ALWAYS BE AVAILABLE, THAT THEY WILL OPERATE WITHOUT FLAW OR THAT THEY WILL NOT CAUSE ANY DATA LOSS. THE SOFTWARE AND ALL RENEWITY TECHNOLOGY ARE PROVIDED “AS IS” WITH NO WARRANTIES WHATSOEVER; RENEWITY DOES NOT MAKE ANY EXPRESSED, IMPLIED OR STATUTORY WARRANTIES, CLAIMS OR REPRESENTATIONS WITH RESPECT TO THE SOFTWARE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF QUALITY, PERFORMANCE, INTEGRITY OF DATA, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR USE FOR A PARTICULAR PURPOSE. RENEWITY FURTHER DOES NOT REPRESENT OR WARRANT THAT THE SERVICES OR RENEWITY TECHNOLOGY WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE AND ERROR-FREE; OR WILL OPERATE WITHOUT PACKET LOSS; OR WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR THAT DETECTED ERRORS WILL BE FIXED; OR THAT REQUESTED ENHANCEMENTS BY THE CUSTOMER WILL BE MADE; NOR DOES RENEWITY WARRANT ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET.
    • LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENEWITY SHALL NOT HAVE ANY LIABILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES (WHETHER ARISING FROM THIS AGREEMENT, RELATED TO THE SOFTWARE, OR TO ANY SERVICES PROVIDED TO CUSTOMER BY RENEWITY) FOR ANY INDIRECT, RELIANCE, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, LOSS OF OR DAMAGE TO DATA, BUSINESS INTERUPTION, LOSS OF DATA, REPLACEMENT OR RECOVERY COSTS, OR OTHER COMMERCIAL OR ECONOMIC LOSS, WHETHER ARISING FROM CONTRACT, EQUITY, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER THEORY OF LIABILITY, EVEN IF RENEWITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR THEY ARE FORESEEABLE. IN NO EVENT SHALL RENEWITY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT.
    • THE LIMITATIONS IN THIS SECTION SHALL APPLY WHETHER OR NOT THE ALLEGED BREACH OR DEFAULT IS A BREACH OF A FUNDAMENTAL CONDITION OR TERM OR FUNDAMENTAL BREACH. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO CUSTOMER. IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF RENEWITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES ARISING FROM THIS AGREEMENT, RELATED TO ANY SERVICES PROVIDED TO CUSTOMER BY RENEWITY IN RELATION TO THE SERVICES, EXCEED THE FEES PAID BY CUSTOMER TO RENEWITY FOR THE SERVICES COMPONENT GIVING RISE TO THE CLAIM.
    • THE DISCLAIMER OF REPRESENTATIONS, WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY CONSTITUTE AN ESSENTIAL PART OF THIS AGREEMENT. CUSTOMER ACKNOWLEDGES THAT BUT FOR THE DISCLAIMER OF REPRESENTATIONS, WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY, NEITHER RENEWITY NOR ANY OF ITS LICENSORS OR SUPPLIERS WOULD GRANT THE RIGHTS GRANTED IN THIS AGREEMENT. CUSTOMER’S ONLY RIGHT OR REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO IMMEDIATELY CEASE USE OF SUCH SERVICES.
  • Renewity IP Indemnity. Renewity shall defend and/or settle at its expense, any claims, actions, allegations or proceedings against Customer to the extent arising out of or relating to misappropriation or infringement by the TeamTracks Service of any third party’s proprietary or intellectual property right (“Customer Claims”), and Renewity shall pay all damages finally awarded by a court of competent jurisdiction to such third party against Customer, or any settlement amounts agreed by Renewity; subject to the conditions that, Customer shall notify Renewity promptly of any Customer Claims, permit Renewity to control the defense and settlement of such Customer Claims (provided that Customer may participate with counsel of its own choosing, at its own expense), and assist Renewity, at Renewity’s expense, in defending or settling such Customer Claims. Renewity shall not be liable for any settlement amounts entered into by Customer without Renewity’s prior written approval. If Renewity has reason to believe that it would be subject to an injunction or continuing damages based on the TeamTracks Service, then Renewity may (and if Renewity or any of its customers or third party software suppliers is subject to an injunction or continuing damages based on the TeamTracks Service), then notwithstanding any other provision in this Agreement, Renewity shall be entitled to either modify the TeamTracks Service to make it non-infringing and/or remove the misappropriated material, replace the TeamTracks Service or portion thereof with a service or materials that provide substantially the same functionality or information, or, if neither of the foregoing is commercially practicable, require Customer to cease receiving the TeamTracks Service. The foregoing notwithstanding, Renewity shall have no liability for a claim of infringement or misappropriation to the extent caused by (i) the combination of the TeamTracks Service with any other service, software, data or products not provided by Renewity, which claim would have been avoided if the TeamTracks Service had not been so combined; or (ii) the use of any material provided by Customer or its End Users (including Customer Data), or (iii) any breach by Customer of this Agreement or by any users of any Documentation, policies and/or procedures. THE FOREGOING IS RENEWITY’S SOLE AND EXCLUSIVE LIABILITY, AND CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY INFRINGEMENT OR MISAPPROPRIATION OF ANY THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS.
  • Customer Indemnity. Customer shall defend and/or settle at its expense, any claims, actions, allegations or proceedings against Renewity to the extent arising out of or relating to: (a) the provision, use or failure of any product or service provided by Customer; (b) any representations or warranties made by Customer in respect to the Services or any portions thereof; (c) the provision, use or failure of the Services, whether caused by the negligence of Renewity, including (but not limited to): (i) errors, delays, interruptions or omissions in the transmission of material or messages over or through the Renewity network or the networks of other companies; (ii) the content of any material transmitted over or through the TeamTracks Service, including (but not limited to) content that is unlawful in any way; or (iii) the infringement of any intellectual property rights arising from combining or using any Customer or third-party equipment with the TeamTracks Service (“Renewity Claims”), and Customer shall pay all damages finally awarded by a court of competent jurisdiction to such third party against Renewity, or any settlement amounts agreed by Customer; subject to the conditions that, Renewity shall notify Customer promptly of any Renewity Claims, permit Customer to control the defense and settlement of such Renewity Claims (provided that Renewity may participate with counsel of its own choosing, at its own expense), and assist Customer, at Customer’s expense, in defending or settling such Renewity Claims. Customer shall not be liable for any settlement amounts entered into by Renewity without Customer’s prior written approval.
  • GENERAL TERMS
    • Force Majeure. Except for each party’s obligations as set out in the Agreement, neither party shall be deemed to be in breach of this Agreement for any failure or delay in performance caused by reasons beyond its reasonable control, including but not limited to acts of God, earthquakes, wars, terrorism, communication failures, strikes or shortages of materials.
  • Entire Agreement. The terms and conditions of this Agreement constitute the entire agreement between Customer and Renewity with respect to the subject matter hereof (i.e. the TeamTracks Free Trail) and will supersede and replace all prior understandings and agreements, in whatever form, regarding the subject matter hereof. There are no understandings, representations, warranties, terms, conditions, undertakings or collateral or other agreements, express, implied, or statutory, between the Parties with respect to the subject matter hereof other than as expressly set forth in this Agreement.
  • Assignment. Customer are not allowed to assign this Agreement or any rights hereunder without the prior written consent of Renewity, such consent not to be unreasonably withheld.
  • Applicable Law and Venue. This Agreement shall be governed by and construed in accordance with the laws of Ontario, Canada without giving effect to any conflict of laws or provisions whether contained in Canadian law or the laws of Customer current state or country of residence. Any legal proceedings arising out of or relating to this Agreement will be subject to the jurisdiction of the courts of the province of Ontario, Canada. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.

SCHEDULE A

SERVICE DESCRIPTION

TeamTracks core services, , a twenty-four (24) x seven (7) SaaS solution per Section 3.3, including RMA and Service Representative licenses.

  • TeamTracks core services, a twenty-four (24) x seven (7) SaaS solution per Section 3
  • “Agent License”
    • Create TeamTracks objects and edit them, and generate reports and charts.
  • “Read-Only License”:
    • Has view only rights to Tracks and can run reports and run/view charts within a Chart Dashboard.

 

SCHEDULE B

END USER LICENSES

 TeamTracks

 The Free Trial Edition of TeamTracks comes with:

  • 1 Admin License
  • 3 Agent Licenses

Extra licenses cannot be added to the Free Trial Edition

 

SCHEDULE C

SUPPORT TERMS

Basic Technical Support (ie. to fix bugs in the TeamTracks platform) is provided at no additional charge during the Free Trail Term.