Renewity’s RMA solution is used by device manufacturers that:

• make and sell their own products
• or are value-added resellers or integrators that also provide product service and maintenance
• make devices or equipment that are complex and/or of high value/cost
• provide products that are important/strategic to their clients
• provide products that are used by their clients for many years, but may require repair, recalibration or maintenance during their lifetime
• repair products returned by clients
• get enough returns that it is no longer feasible to track and handle them with manual means such as excels and emails
• have come to realize that their workflows and custom data needs are unique and extensive enough that CRM case management  and simple task management systems cannot handle them