OrkestraST Service Team Automation Solution
A company must continually strive for excellence to support its high-quality products and build pride in its ability to meet specific customer requirements. With our service team automation solution, OrkeztraST, your team will have that pride. And you’ll have the excellence you need to support your products and the ability to address the emerging challenges of servitization and customer-centric service.
With OrkeztraST, you can define, teach, and enforce RSM processes carried out by your local team and by staff at multiple locations or at outsourced third-party repair depots. Control, measurement, and global reporting will be an easy task. With this enforcement and control, you’ll consistently be in compliance with ISO and regulatory requirements across all global service operations.
OrkeztraST will help you to:
- Ensure all service teams follow an approved process
- Have visibility and control
- Achieve compliance
- Reduce returns
- Improve efficiency of service operations
Our service team automation solution offers a Web application to track and manage after-sales service, returns, and repairs. To date, OrkeztraST has processed over a million return merchandise authorizations (RMAs) for brand name customers like Ametek, Honeywell, Panasonic, Flex Ltd., FLIR Systems, Benchmark Electronics, Illinois Tools Works (ITW), and Stanley Black & Decker Inc.
Contact us to learn more about OrkeztraST and how it can streamline and transform your service business.