STARTUP
$49
/ Month per seat
- Custom Fields
- Custom Screens
- 3 Team Roles
- Custom States
- Custom Workflows
- State Events
- Escalation Events
- Automatic Notifications/Emails
- Warranty Checking
- Serial Number Checking
- Reports / Charts
- Knowledge Base
- Customer Portal
- Free Customer Accounts
- 1 RMA process
- 1 Unit per RMA
- up to 750 RMAs /mo.
Setup and Training:
- 1 hr free
- Training videos free
- Email support
Initial Commitment:
- 3 Months hosting fee for minimum number of seats: 3 seats
- Annual billing after 3 months
PRO
$79
/ Month per seat
Featured
- Includes Startup Features +
- 2 Lookup Tables
- 5 Team Roles
- 3 RMA Processes
- Custom Document Templates
- Ticket Management
- Zendesk Integration
- Multiple units on one RMA
- up to 2,000 RMAs /mo.
Setup and Training:
- training videos free
- training and onboarding package $1,000
- optional process consulting package $1,500
- support: email & phone
Initial Commitment:
- 3 Months hosting fee for minimum number of seats: 5 seats
- Annual billing after 3 months
ENTERPRISE
$147
/ Month per seat
- Includes Startup Features +
- Includes Pro Features +
- 10 Lookup Tables
- 10 Team Roles
- 10 RMA Processes
- Load/update RMAs from Excel files
- Email Integration
- Salesforce.com Integration
- More than 2,000 RMAs /mo.
Setup and Training:
- training videos free
- training and onboarding package $2,500
- optional process consulting package $1,500
- Support: email, phone, account manager
Initial Commitment:
- 3 Months hosting fee for minimum number of seats: 6 seats
- Annual billing after 3 months