Pricing

We saw a 5X improvement in service turnaround times – 1 day as compared to 5 days – an 80% reduction in process cycle time. $40,000 per year reduction in handling costs and $136,000 reduction in labor costs – over first 2 years use of RenewityRMA.

Lee Scanlon - DMP

We saw a 35 hours-per-month reduction in documentation handling time and the elimination of 6 manual touchpoints in the RMA process. A new revenue stream was developed for advanced data service requests managed by RenewityRMA workflow. Approximately 40% reduction in RMA-related phone calls. 100% of staff utilizing RenewityRMA, especially lab technicians, are highly satisfied with the system.

Bob Raiano - QuadTech/Chroma

Our average turnaround time reduced from 45 days to 24 days – 53% reduction. RMA tracking was reduced from 3 hours per RMA to 90 seconds – a 98% in man-hours savings. 40% reduction in warranty handling phone calls, and RMA support calls are now of a much shorter duration. Average open claims per day were reduced by 59%. Increased client and distributor satisfaction with the overall returns management process.

John Robinson - Morbark

There was a 23% reduction in RMAs (number of under-warranty product returns) trending in second year of using Renewity and attributed to more accurate and quicker RMA product issue tracking. Up to $200,000 (5 staff) reduction in RMA staffing. A 50% estimated reduction in incoming and outgoing phone call volumes for related RMAs. Quicker RMA submissions from incoming calls – 1 minute compared to 10 minutes. Scalability savings ($15,000) due to service automation -with large seasonal variations in RMAs easily handled making it unnecessary to hire seasonal people.

Peter Balfour - Excalibur Crossbow