- Custom Fields
- Custom Screens
- 3 Role Views
- Custom States
- Custom Workflows
- State Events
- Escalation Events
- Automatic Notifications/Emails
- Reports / Charts
- Knowledge Base
- Customer Portal
- Free Customer Accounts
- 1 RMA process
- 1 Unit per RMA
- up to 750 RMAs /mo.
- Includes Base features +
- Warranty Checking
- Serial Number Checking
- Parts and Labor Quotes
- Custom Document Templates
- Ticket Management
- Multiple units on one RMA
- Limited to:
- 3 RMA Processes
- 5 Service Rep Roles
- 4 Lookup Tables
- 2,000 RMAs per month
- Includes Pro Features +
- Load/update RMAs from Excel files
- Email Integration – update RMAs/Tickets from incoming emails
- Up to:
- 7 RMA Processes *
- 7 Service Rep Roles *
- 7 Lookup Tables *
- 10,000 RMAs/Month *
- * can be exceeded for extra cost
- Dedicated account manager, priority service
- Client requested feature enhancements/integrations will be considered
- Process Consulting available
- Configuration setup and testing service available
- Salesforce.com integration
What’s the ROI ? Here is what some of our customers found after deploying RenewityRMA:
We saw a 5X improvement in service turnaround times – 1 day as compared to 5 days – an 80% reduction in process cycle time. $40,000 per year reduction in handling costs and $136,000 reduction in labor costs – over first 2 years use of RenewityRMA.
We saw a 35 hours-per-month reduction in documentation handling time and the elimination of 6 manual touchpoints in the RMA process. A new revenue stream was developed for advanced data service requests managed by RenewityRMA workflow. Approximately 40% reduction in RMA-related phone calls. 100% of staff utilizing RenewityRMA, especially lab technicians, are highly satisfied with the system.
Our average turnaround time reduced from 45 days to 24 days – 53% reduction. RMA tracking was reduced from 3 hours per RMA to 90 seconds – a 98% in man-hours savings. 40% reduction in warranty handling phone calls, and RMA support calls are now of a much shorter duration. Average open claims per day were reduced by 59%. Increased client and distributor satisfaction with the overall returns management process.
There was a 23% reduction in RMAs (number of under-warranty product returns) trending in second year of using Renewity and attributed to more accurate and quicker RMA product issue tracking. Up to $200,000 (5 staff) reduction in RMA staffing. A 50% estimated reduction in incoming and outgoing phone call volumes for related RMAs. Quicker RMA submissions from incoming calls – 1 minute compared to 10 minutes. Scalability savings ($15,000) due to service automation -with large seasonal variations in RMAs easily handled making it unnecessary to hire seasonal people.
Frequently Asked Questions
Yes. The one-time Setup and Onboarding fee is for our labor to train you and assist you in configuring your system.
No. All End-Users do not need licenses. They will have accounts setup for them, but there is no charge for their accounts.
You can purchase Read-Only licenses for $39 / month. These accounts will not be able to enter or change any RMAs or Ticket info, but can see the data and reports.
Yes. For Startup and Pro it is 3 licenses, and for Enterprise it is 5.
Yes there are over 25 short videos available to you that show you how to configure every aspect of RenewityRMA.
The initial term is for 3 months. After that the term is yearly.
No. Because you need to be trained and assisted in setting up your unique configuration and processes we need to provide support and training. Free trials are not, typically, the most beneficial because we have found clients have benefited the greatest through the personalized provision of support and advice and knowledge of best practices to aid them in achieving a superior solution. The initial term commitment is for only 3 months and is a supported trial.
Yes. The data is yours. We will allow you to extract your data upon the event of your cancellation. Most of our clients have been with us for years.
All transfers are done via SSL using Https:
We use the world-class cloud services of Microsoft Azure. Backups are done daily and stored at two data centers. Azure is the leader in cloud based services and meetsmost privacy and other compliance standards such as SOC1 and SOC2.
No Each client has there own separate SQL Database.