- for small service teams
- Custom Fields
- Custom Screens
- Custom States
- Custom Workflows
- State Events
- Escalation Events
- Automatic Notifications/Emails
- Reports / Charts
- Knowledge Base
- Customer Portal
- Free Customer Accounts
- Support: Email
- Training: Manuals and Videos
- 1 Unit per RMA
- 1 RMA Process
- up to 750 RMAs /month
- for medium to large service teams
- Includes Starter Features +
- Warranty Checking
- Serial Number Checking
- Parts and Labor Quoting
- Tickets
- Support: Email & Phone
- Training: Starter + Onboarding Assistance
- Process Consulting Available *
- Multiple Units on RMAs
- 3 RMA Processes
- up to 2,000 RMAs per month
- for enterprise size companies
- Includes PRO Features +
-
- Load/update RMAs from Excels
- Email Integration
- Extended Customer Portal
- White Label Customer Portal
- Support : PRO + Extended Onboarding
- Priority Service, and
- Dedicated Account Manager
- Training: PRO + Process Consulting Included
- 10 RMA Processes, +*
- 10,000 RMAs per month, +*
* Extra fee
What’s the ROI ? Here is what some of our customers found after deploying RenewityRMA:
Compare Renewity to Other Approaches
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Frequently Asked Questions
Yes. The one-time Setup and Onboarding fee is for our labor to train you and assist you in configuring your system.
No. All End-Users do not need licenses. They will have accounts setup for them, but there is no charge for their accounts.
You can purchase Read-Only licenses for $39 / month. These accounts will not be able to enter or change any RMAs or Ticket info, but can see the data and reports.
Yes. For Startup and Pro it is 3 licenses, and for Enterprise it is 5.
Yes
Yes there are over 25 short videos available to you that show you how to configure every aspect of RenewityRMA.
The initial term is for 3 months. After that the term is yearly.
No. Because you need to be trained and assisted in setting up your unique configuration and processes we need to provide support and training. Free trials are not, typically, the most beneficial because we have found clients have benefited the greatest through the personalized provision of support and advice and knowledge of best practices to aid them in achieving a superior solution. The initial term commitment is for only 3 months and is a supported trial.
Yes. The data is yours. We will allow you to extract your data upon the event of your cancellation. Most of our clients have been with us for years.
All transfers are done via SSL using Https:
We use the world-class cloud services of Microsoft Azure. Backups are done daily and stored at two data centers. Azure is the leader in cloud based services and meetsmost privacy and other compliance standards such as SOC1 and SOC2.
No Each client has there own separate SQL Database.