When everything becomes a service, service becomes everything

If there is one constant in business, it’s that business is always changing and, in the new millennium, it’s changing faster than at any other time in history. And with that change has come major shifts in how we consume goods and services. It’s a new world where as-a-service models have revolutionized industries—and, in...

Seriously, what did Steve Jobs know about service anyway?

When it comes to the concept of brand and an inherent understanding of service, it’s without a doubt that many of the largest companies—or at least brands—come to mind. Whether the customer experience of Starbucks, the immediacy of Amazon, or the craftsmanship of BMW—all these companies include service as an integral part of their...

In the age of social connectivity, your service team rules your brand.

From Twitter justice, to fake news, to a global network of social media platforms all interconnected as the new propaganda machines of the twenty-first century, businesses must navigate a whole new world to ensure ongoing success. This means that every aspect of business—the silos that once separated people into internal buckets—must now join together...

The personal hell that is Microsoft Excel

Let me start off by saying that this blog is in no way meant to bash Microsoft Excel—at least, not in a way that is completely disparaging. It’s more about being forced to use a program like Excel for something that it’s not designed for, something I’m sure all of us can relate to...