Is your product considered a life-altering experience?

There’s a theme in today’s highly competitive product manufacturing world: the fact that people no longer want to actually buy products. And though that may seem counterintuitive to the business model of actually making “things” for sale, it’s not the product that’s unwanted, it’s the business model that’s unwanted. Now, in our new twenty-first century...

Your customers don’t want to buy your products anymore

There’s a famous Chinese proverb—more correctly referred to as a curse—that states, “May he live in interesting times.” And for those of us who live and breathe technology and all that it represents in our modern age, I think we can all say that we feel that the proverb has merit. And, of course, our...

When everything becomes a service, service becomes everything

If there is one constant in business, it’s that business is always changing and, in the new millennium, it’s changing faster than at any other time in history. And with that change has come major shifts in how we consume goods and services. It’s a new world where as-a-service models have revolutionized industries—and, in...

Seriously, what did Steve Jobs know about service anyway?

When it comes to the concept of brand and an inherent understanding of service, it’s without a doubt that many of the largest companies—or at least brands—come to mind. Whether the customer experience of Starbucks, the immediacy of Amazon, or the craftsmanship of BMW—all these companies include service as an integral part of their...

In the age of social connectivity, your service team rules your brand.

From Twitter justice, to fake news, to a global network of social media platforms all interconnected as the new propaganda machines of the twenty-first century, businesses must navigate a whole new world to ensure ongoing success. This means that every aspect of business—the silos that once separated people into internal buckets—must now join together...

The personal hell that is Microsoft Excel

Let me start off by saying that this blog is in no way meant to bash Microsoft Excel—at least, not in a way that is completely disparaging. It’s more about being forced to use a program like Excel for something that it’s not designed for, something I’m sure all of us can relate to...

Renewity announces launch of New Brand and Communications Platform

Built to benefit Product Service Teams We are delighted to announce that we have undergone a comprehensive rebrand. Our new website and newly created communications materials, present our clients and potential clients with a focused and detailed view of what Renewity can offer: the ability to transform their Returns and Service Management (RSM) processes to...